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Patient Counsellor

Counselling Patient Counselling Mumbai Full-time 4

The Patient Counsellor will counsel patients on recommended ophthalmic surgical procedures — including cataract surgery, LASIK and other refractive procedures, and retina and glaucoma treatments — addressing concerns, explaining lens/technology options and costs, and supporting conversion from consultation to surgery scheduling.

Key Responsibilities

  • Counsel patients and families on recommended ophthalmic procedures (cataract, LASIK/refractive, retina, glaucoma), including lens/technology options, costs and process.
  • Address patient queries and concerns — including fears around eye surgery, lens/IOL choices and post-operative expectations — to build confidence in the recommended treatment.
  • Coordinate with ophthalmologists, optometrists and front office for surgery scheduling, pre-operative workup and documentation.
  • Explain lens/IOL upgrade options (monofocal, multifocal, toric) and package inclusions to support informed patient decisions.
  • Track and follow up on pending conversions (cataract, LASIK and other eye-surgery leads) to improve surgery conversion rates.
  • Maintain accurate records of patient interactions and counselling outcomes.
  • Ensure a positive, empathetic patient experience throughout the counselling journey.

 

Key Deliverables

  • Consultation-to-surgery conversion targets met across cataract, LASIK/refractive and other ophthalmic procedures
  • Positive patient feedback on counselling experience
  • Accurate and timely documentation of counselling outcomes

 

Candidate Profile

Candidates with prior experience in eyecare/ophthalmic hospital patient counselling (cataract, LASIK/refractive, or related surgical counselling) or sales-oriented patient-facing roles in healthcare, with strong communication and empathy skills.

 

Qualification & Experience

Graduate in any discipline; 2-5 years of experience in eyecare/ophthalmic patient counselling, optical retail, or healthcare sales.

 

 

Overview

Job Title: Consultant Ophthalmologist

Location: Pan India
Job Category: Medical Healthcare

Work Employment:  Full time

What you work:

  • Diagnose and treat patients with a focus on Ophthalmologist.
  • Collaborate with senior doctors and multidisciplinary teams.
  • Ensure patient-centric care and follow clinical protocols.
  • Contribute to research, training, or hospital initiatives (if applicable).

Mandatory skills:

  • Relevant medical degree / certification.
  • Strong knowledge of ophthalmology practices / healthcare protocols.
  • Excellent communication and patient-handling skills.
  • Ability to work in fast-paced healthcare environments.

Preferred Qualifications:

  • Experience: 3 to 6 years of experience
  • Prior experience in eye care / multi-speciality hospitals.
  • Fellowship or advanced training in Ophthalmologist.
  • Familiarity with advanced diagnostic tools and surgical techniques.
  • Passion for innovation, patient care, and continuous learning.

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Overview

Job Title: Optometrist

Location: Amritsar, Punjab 

Job Category: Optometry

Work Employment:  Full time

What you work:

  • Conduct comprehensive eye examinations and vision assessments for patients of all ages.
  • Prescribe and fit spectacles, contact lenses, and low-vision aids.
  • Perform diagnostic tests including refraction, tonometry, perimetry, and OCT imaging.
  • Support consultant ophthalmologists in pre-operative and post-operative patient workups.
  • Counsel patients on eye care, lens hygiene, and follow-up schedules.
  • Maintain accurate clinical records and adhere to hospital protocols.

Mandatory skills:

  • Bachelor’s or Master’s degree in Optometry (B.Optom / M.Optom) from a recognised institution.
  • Valid registration with the relevant state or national optometry council.
  • Proficiency in refraction, slit-lamp examination, and contact lens fitting.
  • Working knowledge of autorefractors, tonometers, fundus cameras, and OCT equipment.
  • Strong communication skills in English, Hindi, and Punjabi.
  • Ability to manage high patient volumes in a fast-paced clinical setting.

Preferred Qualifications:

  • Experience: 1 to 5 years of clinical optometry experience.
  • Prior experience in an eye care or multi-speciality hospital in Punjab.
  • Exposure to paediatric optometry, binocular vision, or low-vision rehabilitation.
  • Familiarity with advanced diagnostic imaging and dry-eye management.
  • Passion for patient care, community eye-health camps, and continuous learning.

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Overview

Job Title: Optical In-charge 

Location: Panjim, Goa / Mumbai-Worli (Lower Parel) 

Job Category: Optical

Work Employment:  Full time

What you work:

  • Manage day-to-day operations of the optical outlet, including sales, dispensing, and inventory.
  • Guide customers on frame selection, lens options, and coatings based on their prescription and lifestyle.
  • Take accurate frame measurements and ensure precise fitting, adjustments, and after-sales service.
  • Drive optical sales targets and monitor daily, weekly, and monthly business performance.
  • Maintain optimum stock levels, coordinate with vendors, and control shrinkage through periodic audits.
  • Supervise and train optical staff on product knowledge, dispensing standards, and customer service.
  • Coordinate with optometrists and consultants to ensure smooth prescription-to-delivery flow.
  • Ensure visual merchandising, display hygiene, and adherence to brand and hospital standards.

Mandatory skills:

  • Diploma or Bachelor’s degree in Optometry (D.Optom / B.Optom) or equivalent optical dispensing qualification.
  • Minimum 3 years of experience in optical supervisory or in-charge role.
  • Sound knowledge of lens types, coatings, frame materials, and dispensing principles.
  • Hands-on experience with edging, fitting, and basic optical workshop equipment.
  • Proven ability to achieve sales targets and manage inventory and billing systems.
  • Strong communication and interpersonal skills in English, Hindi, and Konkani or Marathi.
  • Working knowledge of POS / retail software and MS Office.

Preferred Qualifications:

  • Experience: 3 to 7 years in optical retail or an eye care hospital optical division.
  • Prior experience managing an optical outlet in Goa or the western region.
  • Exposure to premium and progressive lens brands and specialty eyewear.
  • Familiarity with contact lens dispensing and after-care support.
  • Team leadership, customer relationship management, and continuous learning mindset.

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Overview

Job Title: Optometrist

Location: Pan India 

 

Job Category: Optometry

Work Employment:  Full time

What you work:

  • Conduct comprehensive eye examinations and vision assessments for patients of all ages.
  • Prescribe and fit spectacles, contact lenses, and low-vision aids.
  • Perform diagnostic tests including refraction, tonometry, perimetry, and OCT imaging.
  • Support consultant ophthalmologists in pre-operative and post-operative patient workups.
  • Counsel patients on eye care, lens hygiene, and follow-up schedules.
  • Maintain accurate clinical records and adhere to hospital protocols.

Mandatory skills:

  • Diploma / Bachelor’s or Master’s degree in Optometry (D.Optom / B.Optom / M.Optom) from a recognised institution.
  • Valid registration with the relevant state or national optometry council.
  • Proficiency in refraction, slit-lamp examination, and contact lens fitting.
  • Working knowledge of autorefractors, tonometers, fundus cameras, and OCT equipment.
  • Ability to manage high patient volumes in a fast-paced clinical setting.

Preferred Qualifications:

  • Experience: 1 to 5 years of clinical optometry experience.
  • Exposure to paediatric optometry, binocular vision, or low-vision rehabilitation.
  • Passion for patient care, community eye-health camps, and continuous learning.

Apply For This Positions

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